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South East LHIN Support

Welcome to the SHIIP Support page for the South East Local Health Integration Network

If you are unable to find the right help using this page, please reach out to us using the Contact Us page.



Registration and access to SHIIP is a multistep process that reviews many components from privacy to technical to ensure interested sites meet the requirements to adopt the use of SHIIP. To support the future adoption of other eHealth assets, the registration process with SHIIP has been modelled in reference to the eHealth process. This is to enable effective change management for sites to adopt the necessary structures.

For more information on SHIIP’s Onboarding process in the South East LHIN, please view this page.


Clinical Support

If you are using SHIIP and require assistance with a specific task or feature, try using the search button in the top right. Enter in a keyword to display appropriate results (i.e. ‘PatientLists’). A full list is also available in the sidebar.

Clinical Scenarios

Visually guided scenarios will be added to this website at a future date. We’ll notify you when they are available!

SHIIP Training Courses

In-depth courses on using SHIIP are being developed. After registering for an account on this website, you gain access to these courses and can complete them at your convenience.

Can’t find the answer?

If you are having trouble finding the right answers, please reach out to us via the contact form. We’re always happy to assist!


Administrative Support

Forms (click to download)

SHIIP Enrolment Form v3

SHIIP Deactivation

SHIIP Reactivation

Nomination of LRA by LRP v3

Organization Site Assignment v4

Delegation of Authority – Individual HIC v3

Delegation of Authority – Organization HIC v3


Technical Support

Have you noticed a problem with SHIIP?

  • Information displayed is incorrect
  • Elements of a SHIIP page are not displaying correctly
  • You can not find one (or more) of your patients

You can either email us directly at or use the Contact Us form to report the problem. Please be as descriptive as possible, but do not include any personal health information.

Are you unsure of how to use a specific feature?

  • Creating Patient Lists
  • Updating notification settings
  • Using the electronic Coordinated Care Plan

Try using this site’s search feature to find the correct support material. You can search by keywords such as “How do I” or “Patient List” to help narrow your search. If you cannot find what you are looking for, please reach out using the Contact Us form. We’re always happy to assist!

Are you curious about one of our data integrations?

You can view a summary of our data integrations by clicking here.

To see the status of all South East LHIN data integrations, click here.