This article contains release notes for a specific SHIIP version.

SHIIP v5.3.0 Release Notes

Overview

  • This document summarizes the updates included in a major release for SHIIP.
  • This release focuses on adding a variety of features related to user support and a redesigned Addictions & Mental Health page.
  • This release is scheduled to be available for use on October 7th, 2020.

 

Major Improvements

  • The Addictions & Mental Health page within the Patient Profile has been redesigned to better support the workflow of users in that sector.
  • Added a variety of features that will assist our support team with user issues; including improved user verification via multiple secure methods.
  • Users can now search for patients that have or do not have a primary care provider by using the ‘Unattached’ advanced search filter.
  • Added a new ‘Password Reset’ feature that can be triggered by support staff and will allow users to reset their password.
  • A patient search filter has been added to the Consent Directives page and will allow users to filter by name, health card number, or patient ID.
  • Advanced search filters have been added to the global patient population. This feature will be restricted to a small subset of users but may expand in the future.
  • SHIIP has integrated with a service that allows it to send SMS text messages to users with verified mobile phone numbers.
  • The following CCP pages now allow re-ordering of entries: Care Team, Care Consent & ACP, Health, Goals & Action Plan, Allergies, Medications, and Health Assessments.

 

Minor Changes / Fixes

  • Admission and discharge times on the Home page, Dashboards, and Acute Care Details within the patient profile will now display the time (instead of just the date).
  • The Community Support Services page within the Patient Profile now displays count totals for each data section (core services, events, case notes).
  • Each Advanced Search Filter now has a corresponding permission, allowing SHIIP to enable/disable filters for certain users.
  • The email that users receive when logging in with a new browser/device has been updated to be more descriptive.
  • The Patient List search bar has been modified to be more consistent with other search methods.
  • Users will now receive a notification when another user accepts or rejects a Patient List share.
  • Users will no longer get notified when performing an update to a Coordinated Care Plan.
  • Users can now filter by equipment or supplies on the Home & Community Care page.
  • Website ‘bread crumbs’ have been added to every page, allowing easier navigation.
  • The Audit Tool reports will now display the user’s city based on IP address.
  • Users will now be notified when their account is close to it’s expiry date.
  • The ‘Print CCP’ feature has been modified to improve intuitiveness.

How do I send a copy of my Patient List?

Step one: Navigate to the ‘My Patients’ page

All of your Patient Lists can be managed on the ‘My Patients’ page. You can navigate to it by using the top navigation bar:

My Patients

 

 

Step two: Click on the send icon for your Patient List

The send button is identified below:

Send Button

 

 

Step three: Select a user to send a copy to and click ‘Send’

Select another user in your organization to send the copy to.

Send Patient List

 

 

Step four: Your list has been sent.

The receiver will receive a notification and they can either accept or refuse the list, as shown below:

Pending Copies

How do I share a Patient List?

Step one: Navigate to the ‘My Patients’ page

All of your Patient Lists can be managed on the ‘My Patients’ page. You can navigate to it by using the top navigation bar:

My Patients

 

 

Step two: Click on the share icon for your Patient List

The share button is identified below. Note: if you have already shared the list, it will be highlighted in green.

Share Button

 

 

Step three: Select a user to share with, their permission level, and click ‘Share’

First, you’ll select another user in your organization to share the list with. Second, you will select a permission level for them. The ‘View only’ permission allows the receiver to view your list and the patients on it. The ‘View and edit’ permission allows the receiver to view and modify your patient list’s patients (they will not be able to change the name/description of your list).

Share Options

 

 

Step four: Your list has been shared.

The receiver will receive a notification and they can either accept or refuse the list, as shown below:

Pending Share

This article contains release notes for a specific SHIIP version.

SHIIP v5.2.0 Release Notes

Overview

  • This document summarizes the updates included in a minor release for SHIIP.
  • This release focuses on adding a variety of features to help support the role of privacy officers.
  • This release is scheduled to be available for use on June 18th, 2020.

Major Improvements

  • Privacy officers will now have access to the following new Audit Tool reports:
    • Privacy Training Report: a breakdown of an organization’s users and their last privacy training date. Can be used to identify users who may require privacy training soon.
    • Suspected Breach Report: a list of activities that SHIIP has identified as potential privacy breaches, odd behaviour, etc.
  • Privacy officers will now have the ability to export Audit Tool reports to a .csv format (usable in Microsoft Excel).
  • Privacy officers can now update the last privacy training date for their organization’s users.
  • Several other improvements to existing Audit Tool reports.
  • Clinical & some support roles in SHIIP may now share & send copies of their Patient Lists.
  • Users may now select multiple Patient Populations on the Home page & Dashboards.
  • Reworked the Notifications page to be more user-friendly and provide more information.
  • SHIIP will now notify you when your account has logged in with an unknown device. This can help identify compromised accounts.
  • Some users may now override a patient’s consent directive manually. This will notify their organization’s privacy officers.
This article contains release notes for a specific SHIIP version.

SHIIP v5.1.0 Release Notes

Overview

  • This document summarizes the updates included in a minor release for SHIIP.
  • This release focuses on several feature improvements for SHIIP’s new major 5.0.0 release.

Major Improvements

  • The patient population filter on the home page and on the dashboards now has an ‘All Patient Lists’ option.
  • A hospital filter has been added to the Acute Care / Indicators dashboards. Selecting a hospital will only include data from the specified hospital.
  • SHIIP’s login page will now remember the last username entered if you enter incorrect credentials.
  • Practice lists will now display when a patient was added and who they were added by.
  • Improved the user interface / experience when using the Consent Management tool, making it easier to create and update consent directives.
  • Added a ‘maintenance mode’ that may be used when SHIIP administrators need to prevent access to the tool, such as during an update.
  • Modified the patient search functionality on the manage practice list page so that it is more consistent with other areas of SHIIP.
  • SHIIP will now remember the page you were attempting to visit prior to signing in, such as when you click on an email notification’s link. After selecting an organization, you should be redirected to the proper page if one was provided.
  • Removed the ‘Editing’ item on the navigation bar that would show if you were editing a Coordinated Care Plan. This has been replaced by a message that will appear at the top of all pages.
  • Community Support Service information on the patient profile is now paginated.
  • Added a range slider for HARP / LACE filters on both patient list notifications and practice list notifications.
  • Home Care information within the patient profile will now sort in a more meaningful way by default.
  • Many performance and stability improvements for both client-side and server-side components.
This article contains release notes for a specific SHIIP version.

SHIIP v5.0.1 Release Notes

Overview

  • This document summarizes the updates included in a hotfix release for SHIIP.
  • This release focuses on several bug fixes for SHIIP’s new major 5.0.0 release.

Major Fixes

  • Text areas throughout the CCP now have a minimum height as some users noticed added textboxes would be too small to see.
  • Users using Internet Explorer will now be able to edit/create a CCP.
  • Users using Internet Explorer will now be able to create a patient.
  • The Advanced Search page’s Last Active filter will now return appropriate results.
  • The Care Coordination dashboard should no longer display an error when requesting the report.
  • Some patient addresses were not geo-coded properly for use in the Health Links dashboard, this has been resolved.
  • Fixed an issue where patients on a practice list with a ‘confirmed’ status would not appear in search results.
  • The notification count in the navigation bar now shows the correct number of notifications, rather than the maximum number of 10 (or less).

Major Improvements

  • The ‘Privacy Officer(s)’ column in consent management now displays all privacy officers at a specified organization.

Why can’t I find a patient?

There are a few reasons why you may be unable to find a patient. Below we’ll break down some of the possibilities:

 

Incorrect input or data

Depending on your search method, it’s possible your input contains a typo or the patient’s SHIIP information is incorrect. If you are attempting to search by first name / last name, please double check your spelling. Sometimes, a patient’s name may be hyphenated or contain an apostrophe. This can sometimes be misrepresented in SHIIP’s patient data.

The most dependable search method is to input a patient’s ten digit health card number (do not include the version code). This will search through SHIIP’s entire patient database.

 

The patient you are searching for has no relationship to your organization

SHIIP tries it’s best to associate patients to your organization. If a patient’s primary care provider is incorrect or outdated, it’s possible they are not being included on your organization’s Practice List. If SHIIP is unaware of any visits that your patient has made to your organization, it will also be unable to associate the patient.

Luckily, you can perform a global search. This will search through the entire SHIIP patient database regardless of any associations the patient has to your organization. To perform a global search, use SHIIP’s Quick Search (located in the top-right corner of any SHIIP page) to do any of the following:

  • Enter a full ten digit health card number (exclude a version code if you have it)
  • Enter a full SHIIP patient ID
  • Click on the arrow dropdown next to the text input and enter the patient’s first name, last name, and date of birth.

 

The patient you are searching for does not exist in SHIIP (yet)

SHIIP relies on it’s data integrations to create patient profiles. If a patient has not:

  • Visited an acute care facility in the region
  • Received community support services in the region
  • Received addictions & mental health services in the region
  • Received home & community care services in the region
  • Been manually created by another SHIIP users

Then you will either need to wait until SHIIP receives data for that patient, or you will need to manually create a patient profile. If you have permission to do so, you may click on the ‘Manage’ navigation bar option and click ‘Create new patient’.

Create Patient Menu Option

Create Patient Menu Option

Create Patient Page

Create Patient Page

 

 

 

 

 

 

Still can’t find or unable to create?

If you can not find a patient and are unable to create a profile for them, please contact us.

How do I search for a patient?

Using SHIIP’s Quick Search

The easiest way to find a patient is to use the Quick Search feature located in the top-right corner of any SHIIP page. You can enter the following as search criteria:

  • Partial health card number, first name, or last name: this will search through your organization’s Practice List.
  • Full health card number or patient ID: this will search through all of the patients in SHIIP
  • Exact first name, last name, and date of birth: this will search through all of the patients in SHIIP

An example of each of the above criteria is below:

Quick Search by Health Card Number

Quick Search by Health Card Number

Quick Search by Partial Name or Health Card Number

Quick Search by Partial Name or Health Card Number

 

 

 

 

 

Using SHIIP’s Advanced Search

SHIIP’s Advanced Search page offers the same functionality as above in addition to allowing you to filter your organization’s Practice List. A variety of filters are available and defined on this page.

To add a filter, ensure you have selected a valid Patient Population. To use advanced search filters, you must select either your organization’s practice list, a specific patient list, or all patient lists. Once a valid option is selected, you will notice an ‘Additional Filters’ section. If you focus on the additional filter dropdown, you’ll see a variety of options available. You can narrow these down by typing in a search term, i.e. ‘complex’.

Advanced Search Filters

Advanced Search Filters

 

 

 

 

 

 

 

Once you have filters selected and filter values chosen, you can click the ‘Search’ button. Results returned should match all of the filters you’ve added. If you would like to save your search to use later, you can do so by clicking the ‘Save Search’ button.

Perform Search

Perform Search

How do I apply filters to an advanced search?

Step one: navigate to the Patient Search page

Once you are there, select one of the following as your patient population:

  • Your organization’s practice list
  • All of your patient lists
  • A specific patient list

 

Step two: In the ‘Additional Filters’ section, add a filter

Each filter works in an ‘AND’ fashion, meaning your search results are slimmer with each filter that you add. For more information on each available filter, please view this page.

Once you have added your desired filters, click the ‘Search’ button.

Note: SHIIP limits advanced search results to less than 3000. You may need to add additional filters depending on how many patients are within your chosen patient population.

Using Advanced Search Filters

Using Advanced Search Filters

How do I delete a Saved Search?

Step one: navigate to the Patient Search page

Once you are there, select the saved search that you would like to delete.

 

Step two: after your saved search loads, click the red ‘Delete’ button

After clicking the ‘Delete’ button, your saved search will be removed.

Delete Saved Search

Delete Saved Search