This article contains release notes for a specific SHIIP version.

SHIIP v5.0.1 Release Notes

Overview

  • This document summarizes the updates included in a hotfix release for SHIIP.
  • This release focuses on several bug fixes for SHIIP’s new major 5.0.0 release.

Major Fixes

  • Text areas throughout the CCP now have a minimum height as some users noticed added textboxes would be too small to see.
  • Users using Internet Explorer will now be able to edit/create a CCP.
  • Users using Internet Explorer will now be able to create a patient.
  • The Advanced Search page’s Last Active filter will now return appropriate results.
  • The Care Coordination dashboard should no longer display an error when requesting the report.
  • Some patient addresses were not geo-coded properly for use in the Health Links dashboard, this has been resolved.
  • Fixed an issue where patients on a practice list with a ‘confirmed’ status would not appear in search results.
  • The notification count in the navigation bar now shows the correct number of notifications, rather than the maximum number of 10 (or less).

Major Improvements

  • The ‘Privacy Officer(s)’ column in consent management now displays all privacy officers at a specified organization.

Why can’t I find a patient?

There are a few reasons why you may be unable to find a patient. Below we’ll break down some of the possibilities:

 

Incorrect input or data

Depending on your search method, it’s possible your input contains a typo or the patient’s SHIIP information is incorrect. If you are attempting to search by first name / last name, please double check your spelling. Sometimes, a patient’s name may be hyphenated or contain an apostrophe. This can sometimes be misrepresented in SHIIP’s patient data.

The most dependable search method is to input a patient’s ten digit health card number (do not include the version code). This will search through SHIIP’s entire patient database.

 

The patient you are searching for has no relationship to your organization

SHIIP tries it’s best to associate patients to your organization. If a patient’s primary care provider is incorrect or outdated, it’s possible they are not being included on your organization’s Practice List. If SHIIP is unaware of any visits that your patient has made to your organization, it will also be unable to associate the patient.

Luckily, you can perform a global search. This will search through the entire SHIIP patient database regardless of any associations the patient has to your organization. To perform a global search, use SHIIP’s Quick Search (located in the top-right corner of any SHIIP page) to do any of the following:

  • Enter a full ten digit health card number (exclude a version code if you have it)
  • Enter a full SHIIP patient ID
  • Click on the arrow dropdown next to the text input and enter the patient’s first name, last name, and date of birth.

 

The patient you are searching for does not exist in SHIIP (yet)

SHIIP relies on it’s data integrations to create patient profiles. If a patient has not:

  • Visited an acute care facility in the region
  • Received community support services in the region
  • Received addictions & mental health services in the region
  • Received home & community care services in the region
  • Been manually created by another SHIIP users

Then you will either need to wait until SHIIP receives data for that patient, or you will need to manually create a patient profile. If you have permission to do so, you may click on the ‘Manage’ navigation bar option and click ‘Create new patient’.

Create Patient Menu Option

Create Patient Menu Option

Create Patient Page

Create Patient Page

 

 

 

 

 

 

Still can’t find or unable to create?

If you can not find a patient and are unable to create a profile for them, please contact us.

How do I search for a patient?

Using SHIIP’s Quick Search

The easiest way to find a patient is to use the Quick Search feature located in the top-right corner of any SHIIP page. You can enter the following as search criteria:

  • Partial health card number, first name, or last name: this will search through your organization’s Practice List.
  • Full health card number or patient ID: this will search through all of the patients in SHIIP
  • Exact first name, last name, and date of birth: this will search through all of the patients in SHIIP

An example of each of the above criteria is below:

Quick Search by Health Card Number

Quick Search by Health Card Number

Quick Search by Partial Name or Health Card Number

Quick Search by Partial Name or Health Card Number

 

 

 

 

 

Using SHIIP’s Advanced Search

SHIIP’s Advanced Search page offers the same functionality as above in addition to allowing you to filter your organization’s Practice List. A variety of filters are available and defined on this page.

To add a filter, ensure you have selected a valid Patient Population. To use advanced search filters, you must select either your organization’s practice list, a specific patient list, or all patient lists. Once a valid option is selected, you will notice an ‘Additional Filters’ section. If you focus on the additional filter dropdown, you’ll see a variety of options available. You can narrow these down by typing in a search term, i.e. ‘complex’.

Advanced Search Filters

Advanced Search Filters

 

 

 

 

 

 

 

Once you have filters selected and filter values chosen, you can click the ‘Search’ button. Results returned should match all of the filters you’ve added. If you would like to save your search to use later, you can do so by clicking the ‘Save Search’ button.

Perform Search

Perform Search

How do I apply filters to an advanced search?

Step one: navigate to the Patient Search page

Once you are there, select one of the following as your patient population:

  • Your organization’s practice list
  • All of your patient lists
  • A specific patient list

 

Step two: In the ‘Additional Filters’ section, add a filter

Each filter works in an ‘AND’ fashion, meaning your search results are slimmer with each filter that you add. For more information on each available filter, please view this page.

Once you have added your desired filters, click the ‘Search’ button.

Note: SHIIP limits advanced search results to less than 3000. You may need to add additional filters depending on how many patients are within your chosen patient population.

Using Advanced Search Filters

Using Advanced Search Filters

How do I delete a Saved Search?

Step one: navigate to the Patient Search page

Once you are there, select the saved search that you would like to delete.

 

Step two: after your saved search loads, click the red ‘Delete’ button

After clicking the ‘Delete’ button, your saved search will be removed.

Delete Saved Search

Delete Saved Search

 

How do I use a Saved Search?

If you haven’t created a Saved Search yet, check out this article first. After saving a search, you will be able to use it in three locations:

  • On the Patient Search page: this is the same page where you would have saved the search. This acts as quick way to find all of the patients that match your saved search’s filters.
  • On the Home page: you can see recent acute care activity for patients that match your saved search’s filters
  • On the Acute Care/Indicators dashboard: you can see acute care indicators for patients that match your saved search’s filters
  • On the Care Coordination dashboard: you can see care coordination indicators for patients that match your saved search’s filters

Your saved search will be available as an option under the ‘Patient Population’ filter. An example is below.

Saved Searches & Patient Activity

Saved Searches & Patient Activity

 

How do I update a Saved Search?

Step one: navigate to the Patient Search page

In the top right corner, you should notice a dropdown that lists all of your saved searches. Select the search that you want to update.

Saved Search Dropdown

Saved Search Dropdown

 

 

 

 

 

 

Step two: click the red ‘Delete’ button

Once you search is selected, you should notice a red ‘Delete Search’ button. Simply click that button and SHIIP will delete your search.

Saved Search Delete

Saved Search Delete

How do I save a search?

Step one: navigate to the Patient Search page

To save a search, you must be on the Patient Search page. You must also select a valid patient population, as SHIIP only allows you to save searches on a non-global patient population. You can choose between your organization’s practice list or any of your custom-made patient lists.

Patient Population

Patient Population

 

 

 

 

 

 

 

 

Step two: add filters in the ‘Additional Filters’ section

Once you’ve selected a valid patient population, you will see an ‘Additional Filter’ section show. You can add as many filters as you would like. For more information on the available filters, please view this page.

You’re now ready to save a search. Click the green ‘Save Search’ button and enter a name for your search. Once you’ve entered a name, click ‘Save Search’ on the pop-up window.

Note: SHIIP will only allow you to save a search that would return less than 3,000 results. In order to save a search, you may need to add additional filters to narrow down your search results.

Saving a New Search

Saving a New Search

 

 

 

 

 

 

 

Step three: use your saved search

Now that your search has been saved, you can reload it anytime on the Patient Search page. If your account has the appropriate permission set, you can also use it as a patient population on the Home page, the Acute Care dashboard, the Indicators dashboard, and the Care Coordination dashboard.

Saved Search Patient Population

Saved Search Patient Population

How do I filter patient activity on the Home page?

Step one: ensure that you are on the Home page.

Filtering Patient Activity

 

Note: If you do not see the above filters or table, your account does not have access to patient activity on the Home page. If you have any questions regarding your permissions, please contact us.

 

Step two: update ‘Patient Population’ or ‘Date Range’

There are two filters available on the Home page:

  • Patient Population -This is where you can filter patient activity for a specific group of patients.
    • Practice List – This is a list of patients that have a connection to your organization.
    • Patient List – This is a custom list defined by you.
    • Saved Search – This is a custom search defined by you.
  • Date Range – This allows you to see patient activity with a specified time frame. These are predefined options.

How do I create a Patient List?

Step one: navigate to the My Patients page and click ‘Create Patient List’

You can only create a patient list from the My Patients page. Once you are there, click the green ‘Create Patient List’ button in the top right corner.

Create Patient List

Create Patient List

 

Step two: enter a name and description for your new list

Each list that you create requires a name. Descriptions are optional, but we suggested entering some additional information about your list, such as; why it was created, who it was created for, when to use it, etc.

Create Patient List Step One

Create Patient List Step One

 

Step three: (optional) add patients to your new list.

If your list will only have a few patients at first, this is a good spot to add them! Otherwise, you can move on to the next step. You will also be able to add patients to your list after it is created.

Create Patient List Step Two

Create Patient List Step Two

 

Step four: (optional) set notification settings for your new list

You can choose to be notified when certain patient events happen. By default, SHIIP displays notifications when you are signed in. You may also choose to receive email notifications. For more information on notifications, please view this page.

Create Patient List Step Three

Create Patient List Step Three

 

Step five: click the green ‘Finish’ button

After clicking ‘Finish’, your list will be created. You can use it as a patient population on the Home page and most of the dashboards. If you would like to add additional patients, you can do so via a patient’s profile or on the advanced search page.